Shipping and Returns

Shipping Policy

We aim to despatch all orders within 72 hours of the order being processed, subject to the item(s) being in stock, busy periods can however delay despatch times, therefore please expect delivery within a maximum of 10 working days of placing your order.

Orders placed on Saturday, Sunday or Bank Holidays will not usually be processed until the next working day.

Stock

We endevour to maintain a substantial level of stock of all products, however, If an item is out of stock, and is likely to mean that your order can not be delivered within 10 working days, you will be notified within 72 hours of ordering, and will be offered a full refund, or the opportunity to put your order on back order until the item is re-stocked.

Delivery Method

All goods ordered for delivery within the UK are despatched via Royal Mail standard 3 – 5 day delivery . Standard delivery does not guarantee that your delivery will be made within 5 days of placing your order, and also does not insure your item from postal loss or delay.

Urgent Delivery Requirements

If your order is urgent and required for a particular date, please seek advice before placing an order.

Returns Policy

You may return all items purchased from Heaven within 21 days, if un-opened and in there original condition. Items should be returned via recorded delivery, on receipt a full refund will be provided.

Damaged Goods

If your goods are damaged or faulty you can expect a replacement or full refund, if you receive damaged or unsatifactory products please email us for advice on info@at-heaven.co.uk.